Recent Blog Posts

Case Study: Target’s Personalization Strategy That Went Too Far

Brief Summary In 2012, Target used predictive analytics to assign a “pregnancy prediction score” to customers based on their purchasing behavior. The algorithm identified a teenage girl’s pregnancy, prompting her father to complain after she received baby-related coupons. Target later admitted to interspersing baby offers among general household ads to reduce creepiness, but the incident sparked a national outcry over privacy and personalization. Company Involved Target Corporation Marketing Topic Public Reaction or Consequences Why It Matters Today Highlights the tension between hyper-personalization and consumer trust. Serves as a caution for AI-driven lifecycle targeting which is still a privacy concern in

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Brag-Worthy Audible Listening Stats: A Case for Customer-Centric Metrics

We all have those brands, products, and services we love so much that we naturally become advocates for them. These are the companies that deliver great value, excellent service, and memorable experiences. We don’t share because we have to—we share because we want others to enjoy what we’ve experienced. For me, Audible is one of those brands. I’ve been a loyal customer since 2004, back when audio books were still niche and long before Amazon realized what an amazing acquisition they would be. For 10+ years I drove 3.5 hours each way over the weekend twice a month to spend

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Selling the Same Thing Differently: Lessons from Mad Men and Claude Hopkins

In the first episode of Mad Men, we’re introduced to Don Draper and his advertising team as they tackle a tough challenge for their cigarette client, Lucky Strike. Reader’s Digest has recently published an article warning about the dangers of smoking, and the ad team must find a way to make Lucky Strike stand out in a now scrutinized market. Draper’s solution is simple but effective: he suggests they emphasize that Lucky Strike cigarettes are “toasted,” a term that subtly implies quality and care in production. The twist? Every cigarette brand uses the same process—but no one else has claimed

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