Welcome to the Voice of Customer (VoC) Maturity Self-Assessment Tool.
This tool is designed to help organizations evaluate the maturity of their VoC practices by guiding you through key questions about how customer feedback is collected, analyzed, and utilized in decision-making.
By taking this assessment, you can gain valuable insights into your organization’s current VoC capabilities and identify areas for improvement. The questions are based on industry best practices and benchmarked against recognized frameworks, ensuring that your results are grounded in real-world data.
Whether you’re just beginning or looking to optimize your VoC strategy, this tool will help you measure your progress toward becoming a truly customer-centric organization.