We all have those brands, products, and services we love so much that we naturally become advocates for them. These are the companies that deliver great value, excellent service, and memorable experiences. We don’t share because we have to—we share because we want others to enjoy what we’ve experienced.
For me, Audible is one of those brands. I’ve been a loyal customer since 2004, back when audiobooks were still niche and long before Amazon realized what an amazing acquisition they would be. For 10+ years I drove 3.5 hours each way over the weekend twice a month to spend time with my three daughters. I churned through a lot of audiobooks.
Every great company has one or two key metrics that measure customer commitment, usage, and loyalty. For hotels, it’s nights stayed and for airlines, it’s miles flown. For Audible, I would suggest they are hours listened and books completed.
Audible does show total listening time in their app, but here’s the problem: the information isn’t shareable, and it’s not easy for customers to digest or feel proud of. For instance, seeing 4 months, 20 days, 13 hours, and 20 minutes of listening time on my stats page doesn’t evoke any emotion. It’s too abstract, like trying to imagine what a trillion dollars looks like.
What if Audible transformed this into something simpler and more meaningful? An image like the one below could present the data in a way that feels personal, shareable, and impressive. Perhaps, I could even see how this compares to other Audible listeners. Similar to Spotify or Pocket letting you know you are in the 1% of listeners/readers. This easy-to-digest summary is something I would want to brag about and show it off.
Why This Matters
Giving customers a clear, visually engaging way to understand and celebrate their achievements builds loyalty and amplifies word-of-mouth marketing. When customers feel proud of their usage, they’re more likely to share it with others, introducing new audiences to the brand.
Audible, you’re alreay doing so many things great—now make it easier for us to brag about you.